Health services and internet shopping grow in the pandemic

Research by the Internet Management Committee (CGI.Br) confirmed the increase in the use of the network for various activities during the covid-19 pandemic. According to a survey published in this to haveOn Tuesday (4), the search for health services and financial transactions were the two most popular practices among Internet users in Brazil.

The study “ICT Covid-19 Panel – 4th edition” showed that 77% of respondents reported to have sought information about appointments, procedures, and other health services

In a similar survey carried out by the CGI before the pandemic, ICT Households 2019, the index was 51%. Restriction and social distancing measures and the concern with preventing and combating the pandemic contributed to the scenario.

According to the survey, 53% of respondents said to have performed some type of procedure over the internet in public health services, such as scheduling appointments and other services of the Unified Health System.

Telehealth has grown. The most common practices were access to test results (33%), scheduling medical appointments (30%) and exams (24%).

These practices, however, are different between people of greater and lesser purchasing power. While in classes A and B, remote access to exams was made by 59% of the ears, in classes D and E the index drops to almost one to havece, with 21%. Following the same trend, appointment scheduling was reported by 51% of people from classes A and B, but only by 19% from classes D and E.

Among those interviewed, 26% reported to have made inquiries online. In this case, there are also inequalities, occurring in 40% of classes A and B and in 20% of classes D and E. Messaging applications were the main channel for teleconsultations, used by 59% of respondents.


Among the people interviewed, 71% said to have made inquiries, payments and other financial transactions. In the 2019 ICT Household survey, before the pandemic, the rate was 37%, almost half.

The rate of those who bought products over the internet reached more than half, 51%.


Distance courses were also boosted in the context of the pandemic and distancing measures: 33% of survey participants said to have resorted to this alternative, against 13% in the ICT Households survey 2019.

Among internet users, 63% had completely remote classes, while 19% reported that their educational institutions have adopted hybrid systems, with part of the activities being face-to-face.

Also in education, inequalities were shown by the survey. While 80% of private network students said to have accompanied classes by websitessocial networks or videoconferencing platforms, in public institutions the rate was 65%.

In classes D and E, 64% generally used cell phones to follow classes. In classes A and B, the rate was 46%.

Telework and cultural products

The survey also evaluated the situation of work in the pandemic. Of the total survey participants, 38% said to have entered in home office. As in other indicators, the disparity was accentuated: the practice occurred in 66% of classes A and B and 16% of classes D and E.

Of the people who worked for apps, 60% reported to have started during the pandemic, highlighting the impact of the health emergency on this migration. In the case of drivers and delivery men, 60% said to have had connection problems and 45% went through situations of exhaustion of the cellular data package.

Consumption of popular products online, such as music, movies and series, grew even more. Almost all respondents, 89%, said to have watched movies and series, while 86% reported to have listening to music on the internet.


The survey interviewed 5,552 people in July 2021 about ways to use the internet, such as telehealth, e-commerce, remote learning, public services onlinetelecommuting and culture.

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